Support

Support

S2 Unified can provide:

  • Hardware Support to demanding SLAs including 24/7
  • Software Support for you entire Infrastructure
  • Pay As You Go Support
  • Managed Service
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Hardware Support

Hardware Break/Fix Support throughout the UK and Ireland Multi-vendor Support (HP, Dell, IBM, Fujitsu, Cisco) Guaranteed Fix Time opposed to manufacturer’s guaranteed response Competitive pricing

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Software Support

Today’s systems are more and more complicated, and despite the best of care, they can get themselves in a mess. Servers stop serving, email stops arriving, files go missing, and the key database just won’t open on one key laptop.

Support Points

In many organisations, there is either an in-house resource that can provide a wide range of first line support capability. Still there are times when the situation is a little tougher than expected and you need an expert to jump in and find the problem and get it resolved.

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Managed Service

Hardware Support and Software Support are both reactive models, which means that you have wait until a problem occurs before you become aware of it. Then you have to contact your support company, and wait for the problem to get fixed.