In many organisations, there is either an in-house resource that can provide a wide range of first line support capability. Still there are times when the situation is a little tougher than expected and you need an expert to jump in and find the problem and get it resolved.
There are also many organisations that are not wild about paying for hardware and software support on a month by month type basis, especially where the incidence of issues has historically been low.
In this environment S2 Unified can offer a ‘Points Style’ contract where a number of points is pre-purchased and can be used against the incidents as they arise.
This allows organisations to only spend what they need while ensuring they have access to the relevant technical skills as and when they need them.
If you would like to know how this works then please contact us for more details.
GOT A PROBLEM?
Log a call with us and we’ll look into it.